How to Send Your Equipment for Repair

Before shipping your equipment to us, please download and complete our Repair Intake Form. Be sure to include the completed form inside the package with your equipment. This helps us identify your repair quickly and ensures we have all the information needed to begin the evaluation process.

Shipping Instructions

• Carefully pack your equipment to prevent damage during transit.

• Include the completed Repair Intake Form inside the box.

• We recommend using a shipping service that provides tracking and insurance.

What Happens Next?
Once your package arrives, our team will check it into our system and send you a confirmation email letting you know your equipment has been received.

Bench Fee & Diagnosis
All incoming repairs are subject to a $65 estimate fee, which covers the initial inspection, evaluation, and diagnosis of the equipment. After our technicians complete the assessment, we will provide you with a repair estimate (with the $65 deducted) for approval before any repair work is performed.

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The $65 bench fee is non-refundable and covers the time required to inspect, test, and diagnose your equipment, regardless of whether you choose to proceed with the repair.

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If you have any questions before shipping your equipment, please contact us and we'll be happy to assist you.

 

Please do not include batteries, memory cards, film, straps, cases, or other accessories unless they are directly related to the issue being evaluated.